Your Agency LogoWebsite Care Plan

Client: Smith Family Dental · smithfamilydental.example
Period: October 1–31, 2026

Lead delivery report

Every form submission on your site, and whether its notification reached your inbox.

63Form submissions

61Notification accepted by mail server

2Notification failed (recovered, see below)

30 / 31Daily inbox checks passed

By form

Form	Plugin	Submissions	Notifications accepted	Failed
Request an appointment	Gravity Forms	41	39	2
Contact us	WPForms	19	19	0
New patient forms	WPForms	3	3	0

Daily inbox check

Each day the site sends one test notification through the same mail route as your forms. We confirm that it arrives in a test inbox. This proves the route works. It cannot see inside your own inbox or spam folder.

Date	Result	Detail
Oct 1–13	Arrived	13 of 13 checks arrived within 2 minutes
Oct 14	Did not arrive	SMTP login rejected after a password change. Agency alerted at 9:12 AM. Fixed at 10:40 AM.
Oct 15–31	Arrived	17 of 17 checks arrived

Incidents and actions

When	What happened	Leads affected	Status
Oct 14, 8:47 AM	Mail server rejected the SMTP login. 2 appointment requests had no notification.	2	Resent to office Oct 14
Oct 22	Form submissions dropped to 0 for 26 hours (usual: 2 per day). Cause: a spam filter plugin update. Fixed.	Unknown	Fixed, monitoring

What the states mean

Accepted: your mail server took the notification. Failed: WordPress or the mail server refused it; we keep a copy of the lead in WordPress. Arrived: our test message reached the test inbox. We never say a lead was "delivered" to you unless we can prove it.